Customer Support
COMMITTED TO A SMOOTH AND SATISFYING SHOPPING EXPERIENCE!
Product Help
Finding the right fit is the first step toward your new favorite bikini, and we've crafted a detailed Fit Guide to ensure you select the perfect size for your body.
By taking a moment to match your measurements with our comprehensive size charts, you can avoid the inconvenience of returning your bikini for a different size.
Our Fit Guide is here to help you get it right from the start, saving you time and effort.
Hand wash your swimwear in cold water after every use. If using detergent - use a mild, clear detergent or ideally a specialty swimwear detergent. Never machine wash your swimwear or put it in the dryer.
Lay your swimwear flat to dry - in the shade and out of direct sunlight to dry. Never wring your swimwear or iron it.
Avoid contact with oils and lotions, as these may discolor or stain your swimwear. Harsh chemicals can damage your swimwear.
Orders & Shipping
As soon as you place your order, our team springs into action, preparing and packing it right away to ensure everything is perfect for dispatch. As soon as your order is shipped, we'll notify you with an email that includes a tracking number.
Same day shipping is available for orders placed until 7:00 pm.
We only ship to permanent residential addresses to ensure secure delivery. A physical address is required for all deliveries. For security, some orders will necessitate a signature upon delivery.
Typically, delivery takes 1-4 business days for US orders and 4-6 business days for international ones. Delays due to carriers are beyond our control.
International orders may attract local taxes or customs fees, which are the customer's responsibility.
We are committed to resolving any issues related to lost packages promptly and efficiently. If you believe that the package is lost, please contact our Customer Service team.
Returns & Exchanges
We provide full refunds in the form of store credit only.
We do not process refunds to the original mode of payment.
If you need a different size or style, we are happy to assist with exchanges.
Exchanges must be requested within 15 days of the delivery date for domestic orders and within 30 days for international orders..
Products must be in their original condition, unused, unworn, unaltered, with all tags and in the original packaging.
Returns that show any signs of wear or do not meet the above criteria will not be accepted.
Please wear underwear or the hygiene sticker provided when first trying on your purchase to ensure compliance with our return conditions.
We cover the shipping costs for all exchanges and returns.
Contact our customer service team with your full name, order number, and the product / size you wish to exchange for.
Follow the provided instructions for shipping the item back to us.