BEFORE YOU RETURN

Make sure you’ve tried your swimwear on properly.

Our swimwear is designed with a minimal fit, and different styles can sit very differently on the body. Take a moment to adjust the straps, coverage, and placement before deciding whether the fit is right for you.

If it still isn’t right, you can request an eligible exchange or Store Credit.

Please take extra care while trying your swimwear on.

Swimwear is sanitary in nature, and returned pieces showing signs of wear, use, stains, fragrance, creams, makeup, deodorant, or other residue cannot be accepted.

For the best chance of your return being approved, try your swimwear on after a shower, over clean underwear, and before applying lotions, oils, deodorant, makeup, perfume, self-tanner, or other body products.

RETURN CONDITIONS

You’re welcome to return eligible swimwear, but if you’re not going to keep your pieces, please care for them as much as we do.

Before sending anything back, make sure your return meets all of the following conditions.

KEEP TAGS & HYGIENE LINERS ATTACHED

Your swimwear must have its original size tags attached.

The original hygiene liner must remain completely attached to all bikini bottoms and one-piece swimsuits.

Removing, altering, or replacing the original tag or hygiene liner makes the item ineligible for return.

USE THE ORIGINAL PRODUCT BAG

Each item must be returned inside its correct Johnnie Team product bag.

Please make sure each item is placed inside the product bag it originally arrived in.

USE A LIGHTWEIGHT MAILING BAG

Returns should be packed inside the original white bubble mailer or a similar lightweight mailing bag.

Please do not use oversized or unnecessarily heavy packaging.

KEEP YOUR JOHNNIE TEAM BOX

Your Johnnie Team box is yours to keep. It’s our gift to you.

Please do not send the gift box back with your return.

You can reuse it to store your swimwear, jewelry, accessories, or anything else you’d like.

Returning the box may increase shipping costs. If oversized or heavier packaging creates additional shipping charges, those charges may be your responsibility.

U.S. RETURN LABELS

Eligible U.S. returns receive a prepaid return label.

The label will be sent to the email address on file for your order. Please check your inbox and spam/junk folder.

If you have not received your label, please allow 1–2 business days before requesting it again.

The return label is valid for 14 days from the date it is issued.

Your package must be dropped off with the carrier within that period for the return to remain eligible. Returns sent after the label expires may not be accepted, and a new label is not guaranteed.

Please keep your tracking information until your return has been completed.

WE INSPECT EVERY RETURN

Every returned item is individually inspected before an exchange or Store Credit is approved.

During inspection, we verify that:

• The item is unworn, unwashed, and unused
• Original size tags are still attached
• The hygiene liner is completely attached where applicable
• The item is free from stains, makeup, deodorant, self-tanner, lotions, creams, oils, fragrance, smoke, detergent, or other odors or residue
• The swimwear has not been altered, damaged, or improperly handled
• The correct item was returned inside its original product bag
• The item matches the return request that was submitted and approved

Submitting a return request does not automatically approve the item for return.

If an item does not meet our Return Conditions, the exchange or Store Credit will not be approved.

We’ll contact you with the inspection result. If you would like a rejected item returned to you, any applicable shipping cost will be your responsibility.

Please do not send items that were not included in your approved return request.

CHOOSE YOUR RETURN OPTION

Preference-based returns — including fit, size, color, style, or changing your mind — are eligible for:

Exchange

or

100% Johnnie Team Store Credit

Refunds to the original payment method are not offered for preference-based returns.

Wrong items, verified manufacturing defects, and qualifying shipping or delivery issues are handled separately.

EXCHANGE

Need another size, color, or style?

When submitting your return request, select Exchange and tell us exactly what you would like instead.

Once your original item arrives and passes inspection, we’ll prepare your replacement.

All replacement items are subject to availability.

If your requested replacement is unavailable, you may choose another available item or receive Store Credit.

If your replacement costs more, we’ll send you an invoice for the price difference. The invoice must be paid before your replacement can ship.

If your replacement costs less, the remaining eligible balance will be issued as Johnnie Team Store Credit after inspection.

Approved exchanges are normally prepared by the next business day after inspection and payment of any applicable invoice.

Tracking will be sent once your replacement ships.

U.S. EXCHANGE SHIPPING

Your first eligible U.S. exchange includes return shipping.

If you request another exchange after receiving your replacement, additional return and reshipping costs will be invoiced to you.

INTERNATIONAL EXCHANGE SHIPPING

International customers are responsible for the cost of shipping their item(s) back to us.

We strongly recommend using a tracked shipping service and keeping your tracking information until your exchange has been completed.

International customers are also responsible for the shipping cost of the replacement back to them.

Once your return passes inspection, we’ll send you an invoice for the shipping cost of your replacement and any price difference, if applicable.

The invoice must be paid before your replacement ships.

International customers are responsible for return shipping, replacement shipping, customs charges, duties, taxes, and any other related fees.

STORE CREDIT

Not sure what you want instead?

Choose Store Credit when submitting your return request.

Once your return arrives and passes inspection, we’ll issue 100% of the eligible merchandise value as Johnnie Team Store Credit.

Johnnie Team Store Credit:

• Does not expire
• Can be used toward a future Johnnie Team purchase
• Can be used whenever you’re ready to find something new

Once Store Credit has been issued for a return, it cannot be converted into a refund to the original payment method.

Store Credit is normally issued by the next business day after inspection.

U.S. STORE CREDIT RETURNS

Your first eligible U.S. return for Store Credit includes return shipping.

If additional return shipping is required for the same order, those costs may be invoiced to you.

INTERNATIONAL STORE CREDIT RETURNS

International customers are responsible for the cost of shipping their item(s) back to us.

We strongly recommend using a tracked shipping service and keeping your tracking information until the return has been completed.

Original shipping charges, return shipping costs, customs charges, duties, taxes, and other related fees are not included in Store Credit.

FAULTY OR DAMAGED ITEMS

We inspect every Johnnie Team piece before it leaves us, but if you believe you received an item with a manufacturing defect or damage, please let us know.

Faulty or damaged items must be reported within:

U.S. orders: 14 calendar days of delivery

International orders: 28 calendar days of delivery

These periods include weekends and holidays.

Submit the issue through our Returns Form and select Faulty / Damaged Item.

Please upload clear photos showing the issue.

Depending on the problem, we may request additional photos or ask that the item be returned for physical inspection.

Submitting a claim does not automatically confirm a manufacturing defect. Each issue is reviewed individually.

If a manufacturing defect is confirmed, we’ll replace the affected item whenever possible.

Replacement items are subject to availability. If the same item is unavailable, we’ll contact you with the available options.

Damage caused by wear, washing, improper care, snagging, stretching, alteration, or other customer-caused damage is not considered a manufacturing defect.

If we ask you to return the item, we’ll provide the applicable return instructions.

If the item is returned for inspection, it must be the same item shown in the photos and included in the request.

RECEIVED THE WRONG ITEM?

If we sent you the wrong item, size, color, or style, we’re sorry.

Wrong Item Received requests must be reported within:

U.S. orders: 14 calendar days of delivery

International orders: 28 calendar days of delivery

These periods include weekends and holidays.

Please note that all Johnnie Team bikini tops and bottoms are sold separately and must be purchased individually.

Before submitting a request, please check your order confirmation and packing slip to confirm exactly which item(s), size(s), color(s), and style(s) were purchased.

If the item you received matches what is listed on your order confirmation and packing slip, the order was fulfilled as purchased and is not considered a Wrong Item Received claim.

If something still appears incorrect, submit the issue through our Returns Form and select Wrong Item Received.

Please provide the item(s) you ordered and the item(s) you received, and upload clear photos showing the item, including the size/style tag and product packaging when possible.

Please keep the item unworn, unwashed, with original tags and hygiene liners attached while the request is being reviewed.

Once the issue is confirmed, we’ll provide the appropriate instructions and arrange the correction at no additional cost to you.

If a return is required, please send back only the item(s) included in the approved request.

Replacement items are subject to availability. If the exact item is unavailable, we’ll contact you with the available options.