Most in-stock orders ship within 1 business day.

Your cart

Your cart is empty

Continue shopping

Privacy policy

Last Updated: August 25, 2026

Johnnie Team (“Johnnie Team,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from our website, communicate with us, submit a customer service request, request a return or exchange, participate in a promotion, interact with our advertisements or social media, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Johnnie Team.

Information You Provide Directly

When you place an order, contact us, submit a form, request an exchange or store credit, report a delivery problem, or otherwise interact with us, we may collect information such as:

  • Your first and last name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order number

  • Products ordered

  • Product size, color, and style

  • Purchase and transaction information

  • Shipping and tracking information

  • Return, exchange, replacement, or store credit information

  • Customer service communications

  • Information provided through our contact, support, return, or shipping forms

  • Photos, videos, screenshots, or other files you voluntarily upload

  • Product reviews, feedback, or other information you choose to provide

  • Marketing preferences

  • Any other information you choose to provide when communicating with us

Please provide only the information reasonably necessary for us to assist you.

If you submit photographs or videos relating to product fit, damage, defects, delivery issues, or another customer service matter, please avoid including unnecessary personal information or content that is not relevant to your request.

Order and Transaction Information

When you make a purchase, we collect information associated with your transaction, which may include:

  • Products purchased

  • Order value

  • Discounts or promotions applied

  • Payment status

  • Shipping method

  • Delivery information

  • Tracking information

  • Returns and exchanges

  • Store credit

  • Refunds, when applicable

  • Replacement shipments

  • Order modifications or cancellations

Payment card information is generally processed directly by Shopify and/or our payment processing providers. We typically receive transaction information necessary to process and manage your order rather than your complete payment card details.

Device and Website Usage Information

When you visit our website, we and the companies that support our website may automatically collect certain information about your device and how you use the site, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • General geographic information derived from your IP address

  • Pages viewed

  • Products viewed

  • Links clicked

  • Referring website or source

  • Date and time of your visit

  • Shopping cart activity

  • Checkout activity

  • Purchase activity

  • Advertising interactions

  • Cookie and similar technology identifiers

This information helps us operate our website, understand how customers use it, improve performance, measure advertising, prevent fraud, and provide a more relevant shopping experience.

Information From Other Sources

We may also receive information about you from third parties involved in providing our services, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Delivery and logistics providers

  • Fraud prevention and security providers

  • Advertising and analytics providers

  • Customer service and form providers

  • Social media platforms

  • Shipping protection or claim-related service providers

  • Other vendors that assist us in operating our business

For example, a shipping carrier may provide us with tracking information, delivery scans, delivery photographs, delivery notes, claim information, or other records relating to a shipment.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use your information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Prepare and ship products

  • Provide tracking information

  • Deliver orders

  • Communicate about order status

  • Process approved order changes or cancellations

  • Maintain transaction records

Customer Service

We may use your information to respond to questions and provide customer support, including requests involving:

  • Sizing and fit

  • Product questions

  • Custom products

  • Order changes

  • Shipping

  • Delivery

  • Returns

  • Exchanges

  • Store credit

  • Damaged or defective items

  • Incorrect items

  • Lost or missing packages

  • Shipping Protection

  • Other order-related concerns

Returns, Exchanges, and Product Issues

When you submit a return, exchange, defective-item report, wrong-item report, or similar request, we may use the information and files you provide to:

  • Locate and verify your order

  • Confirm purchase details

  • Determine eligibility under our policies

  • Review product condition

  • Review photographs or other evidence submitted

  • Process an approved exchange, replacement, or store credit

  • Communicate with you regarding the request

  • Maintain records of the resolution

  • Protect against fraudulent, abusive, or duplicate claims

Information related to returns and exchanges is handled according to our Returns & Exchanges Policy.

Shipping and Delivery Issues

We may use order, address, tracking, and communication information to investigate shipping or delivery problems.

This may include communicating with carriers such as USPS, UPS, DHL, or other delivery providers and reviewing:

  • Tracking history

  • Delivery confirmation

  • Delivery scans

  • Carrier notes

  • Delivery photographs

  • Claim information

  • Package location information

  • Other available shipment records

Fraud Prevention, Security, and Abuse Prevention

We may use personal information when reasonably necessary to:

  • Protect our customers

  • Protect our website

  • Prevent unauthorized transactions

  • Detect suspected fraud

  • Identify abusive activity

  • Prevent misuse of our policies or services

  • Protect against account or payment fraud

  • Verify transactions

  • Investigate suspicious activity

  • Resolve disputes

  • Enforce our policies and agreements

  • Protect our legal rights

We and our service providers may use automated technologies to assist with fraud detection, payment risk analysis, account security, and similar functions.

Communications

We may use your contact information to communicate with you about:

  • Your order

  • Shipping and delivery

  • Returns or exchanges

  • Customer service requests

  • Product availability

  • Store credit

  • Account or security matters

  • Changes to our services or policies

  • Other transactional matters related to your relationship with us

Transactional communications are different from marketing communications and may be sent when necessary to provide the services you requested.

Marketing and Advertising

Where permitted, we may use information to:

  • Send marketing emails

  • Promote new products

  • Announce launches or restocks

  • Communicate promotions or offers

  • Measure advertising performance

  • Understand which advertisements lead customers to our website

  • Create or measure advertising audiences

  • Personalize advertising or website experiences

  • Improve our marketing strategy

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an existing order or customer service request.

Analytics and Business Improvement

We may use information to understand and improve our business, including to:

  • Analyze website traffic

  • Understand product interest

  • Measure conversions

  • Analyze sales

  • Improve website functionality

  • Improve the checkout experience

  • Improve products and services

  • Evaluate marketing performance

  • Identify technical problems

  • Understand customer preferences

  • Plan inventory and product availability

We may use aggregated or de-identified information for these purposes where appropriate.

Legal and Compliance Purposes

We may use and retain information as reasonably necessary to:

  • Comply with tax and accounting requirements

  • Respond to lawful government requests

  • Comply with court orders or legal processes

  • Maintain required business records

  • Establish, exercise, or defend legal claims

  • Resolve payment disputes

  • Enforce our Terms of Service and other policies

  • Protect our rights, property, customers, employees, and business

3. SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to display products, process orders, manage customers, operate checkout, process certain payments, provide fraud-prevention tools, and perform other ecommerce functions.

When you visit our store or make a purchase, Shopify may collect and process personal information associated with your interaction with our store.

Depending on the Shopify services and features enabled on our store, Shopify may also process information to:

  • Provide and improve Shopify services

  • Support checkout and payment features

  • Detect fraud and security risks

  • Personalize shopping experiences

  • Provide analytics

  • Understand interactions with merchants and Shopify

  • Support advertising or marketing functionality

Some Shopify services may use information from your interactions with our store, Shopify, or other merchants to provide enhanced or personalized services.

Shopify may process information in countries other than the country where you live.

For additional information about Shopify's independent privacy practices, please review the Shopify Consumer Privacy Policy and Shopify Privacy Controls.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We do not disclose personal information indiscriminately.

We may provide personal information to third parties when reasonably necessary to operate our business, provide our services, fulfill your order, comply with the law, protect our business, or for the other purposes described in this Privacy Policy.

Ecommerce and Technology Providers

We may disclose information to Shopify and other technology providers that help operate our website, ecommerce platform, checkout, customer accounts, forms, integrations, and other online services.

Payment Providers

Payment information may be processed by Shopify, financial institutions, credit card networks, payment gateways, fraud prevention providers, or other companies involved in completing your transaction.

Shipping and Logistics Providers

We may provide information such as your:

  • Name

  • Shipping address

  • Telephone number

  • Email address

  • Order or shipment information

to shipping and logistics companies when necessary to deliver your order or investigate a shipment.

These providers may include USPS, UPS, DHL, and other carriers or logistics partners.

Customer Service and Business Providers

We may use third-party companies to assist us with services such as:

  • Customer support

  • Online forms

  • File uploads

  • Email

  • Cloud storage

  • Website hosting

  • Fraud prevention

  • Security

  • Analytics

  • Advertising

  • Marketing

  • Accounting

  • Business operations

These companies may process personal information on our behalf or, in some situations, under their own privacy policies.

Advertising and Analytics Partners

We may work with advertising and analytics platforms, including platforms such as Meta and other advertising providers.

These providers may receive information about your device, browser, interactions with our website, products viewed, purchases, or advertising interactions through cookies, pixels, APIs, or similar technologies.

Depending on the applicable privacy law, certain disclosures involving advertising technologies may be considered “sharing,” “sale,” or processing for “targeted advertising,” even when no money is exchanged for your personal information.

See Your Privacy Choices below for more information.

Security and Fraud Prevention Providers

We may disclose information to companies that help us:

  • Detect fraud

  • Assess transaction risk

  • Prevent unauthorized activity

  • Protect payment information

  • Secure our website

  • Prevent bots, spam, or abuse

Our website may also use technologies such as Google reCAPTCHA or similar tools to help distinguish legitimate users from automated or abusive activity.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to subpoenas, court orders, or legal requests

  • Cooperate with law enforcement or regulatory authorities

  • Protect our legal rights

  • Investigate fraud

  • Protect the safety or security of our customers or others

  • Enforce our agreements and policies

Business Transfers

If Johnnie Team is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

5. SALE, SHARING, AND TARGETED ADVERTISING

Johnnie Team does not sell your personal information for money.

However, privacy laws in certain jurisdictions define terms such as “sale” and “sharing” more broadly.

For example, the use of certain advertising cookies, pixels, analytics technologies, or advertising platforms may constitute “sharing,” “sale,” or processing for targeted advertising under some U.S. state privacy laws.

Where required by applicable law, you may opt out of these activities through the privacy or cookie controls made available on our website.

We will process legally recognized browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), where required by applicable law and supported through our website and ecommerce platform.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, APIs, and similar technologies.

These technologies may be used for different purposes.

Essential Technologies

These are necessary for functions such as:

  • Website navigation

  • Shopping carts

  • Checkout

  • Payment processing

  • Security

  • Fraud prevention

  • Customer authentication

  • Remembering privacy preferences

Functional Technologies

These technologies may help remember your preferences or provide enhanced website functionality.

Analytics Technologies

These technologies help us understand how visitors interact with our website, including which pages and products are viewed and how visitors navigate the store.

Advertising Technologies

Advertising technologies may help us measure advertisements, understand whether advertisements result in purchases, build audiences, and deliver advertising that may be more relevant to you.

Where required by applicable law, non-essential technologies are used only after receiving the appropriate consent.

You may be able to manage certain cookie and privacy preferences through the privacy controls or cookie banner available on our website.

You can also control cookies through your browser settings. Blocking certain cookies may affect how some features of the website function.

7. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may send information about:

  • New products

  • New colors or styles

  • Restocks

  • Promotions

  • Special offers

  • Brand news

  • Other marketing communications

You may unsubscribe at any time by following the unsubscribe instructions included in our marketing emails.

We may still contact you regarding non-marketing matters such as orders, customer service requests, shipping, account security, returns, or other transactions.

8. SOCIAL MEDIA AND USER CONTENT

If you interact with Johnnie Team through social media, tag us, mention us, communicate with us through a social platform, or submit content to us, we may receive information made available by you or the applicable platform.

This may include:

  • Your social media username

  • Public profile information

  • Messages

  • Comments

  • Photographs

  • Videos

  • Tagged content

  • Other information you choose to share

Information you make publicly available through a social network may be visible to other people and is also subject to the privacy practices of that social platform.

If we wish to use customer-created content for promotional or other purposes beyond what is reasonably expected from the original interaction, we may request permission where appropriate.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions

  • Maintain order history

  • Provide customer service

  • Process returns or exchanges

  • Maintain store credit records

  • Resolve shipping matters

  • Prevent fraud and abuse

  • Resolve disputes

  • Maintain accounting and tax records

  • Comply with legal obligations

  • Enforce our agreements

  • Protect our legal rights

Different types of information may be retained for different periods.

For example, transaction records may need to be retained longer than a general customer service inquiry because of accounting, tax, payment dispute, fraud prevention, or other legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it, subject to applicable law and our service providers' retention practices.

Backup copies may remain for a limited period after information is deleted from active systems.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on established service providers, including Shopify and payment processing providers, to maintain security measures appropriate to the services they provide.

However, no website, network, database, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords, account credentials, and other information used to access any account or service associated with our website.

If you believe your interaction with us is no longer secure, please contact us promptly.

11. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy law may provide you with certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you

  • Request information about how we collect and use your information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a portable copy of certain personal information

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Withdraw consent where processing is based on consent

  • Restrict or object to certain processing

  • Appeal certain decisions regarding a privacy request

  • Request information regarding categories of third parties to whom information has been disclosed

These rights are subject to applicable law and may not apply in every circumstance.

For example, we may be required or permitted to retain certain information to complete a transaction, maintain financial records, prevent fraud, resolve disputes, comply with legal obligations, or establish or defend legal claims.

How to Submit a Privacy Request

To submit a privacy request, please use the Contact page on our website and clearly identify your request as a Privacy Request.

Please provide enough information for us to reasonably identify you and understand your request.

We may need to verify your identity before fulfilling certain requests. Verification helps prevent unauthorized access to or deletion of another person's information.

We will only request information reasonably necessary to verify and process your request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require verification of your identity, the agent's authority, or both before processing the request.

We will not unlawfully discriminate against you for exercising a privacy right.

12. YOUR PRIVACY CHOICES

Depending on your location and the technologies enabled on our website, you may have several ways to control how your information is used.

Marketing Emails

Use the unsubscribe link contained in any marketing email.

Cookies

Use the cookie or privacy preference controls available on our website or adjust your browser settings.

Sale, Sharing, and Targeted Advertising

Where applicable, use the Your Privacy Choices or data-sharing opt-out option made available on our website.

Shopify Privacy Choices

Because our store uses Shopify, Shopify may separately provide privacy choices relating to personal information Shopify processes.

You may review Shopify Privacy Controls for additional information and options relating to Shopify's processing.

13. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, these may include rights to:

  • Know or access personal information

  • Correct inaccurate personal information

  • Delete personal information

  • Obtain a portable copy

  • Opt out of targeted advertising

  • Opt out of the sale or sharing of personal information

  • Limit certain uses of sensitive personal information

  • Appeal a privacy-rights decision

The availability and scope of these rights vary by state and may depend on whether applicable legal thresholds are met.

We do not sell personal information for monetary compensation.

As described above, certain advertising and analytics activities may nevertheless be considered “sale,” “sharing,” or “targeted advertising” under certain state laws.

Where the law requires us to provide an opt-out, appropriate privacy controls will be made available.

14. EEA, UNITED KINGDOM, AND SWITZERLAND

If you are located in the European Economic Area (“EEA”), United Kingdom, or Switzerland, applicable data protection laws may provide additional rights.

Legal Bases for Processing

Depending on the circumstances, we generally process personal information based on one or more of the following legal grounds:

Performance of a contract:
When processing is necessary to process your order, take payment, deliver products, process an exchange, provide customer service, or otherwise perform our agreement with you.

Legitimate interests:
When processing is reasonably necessary for our legitimate business interests, including operating and improving our store, preventing fraud, securing our services, understanding business performance, providing customer service, and protecting our legal rights, provided those interests are not overridden by your rights.

Consent:
When you have provided consent, including where required for certain marketing, advertising, or non-essential cookies and tracking technologies.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Legal obligation:
When processing is necessary to comply with tax, accounting, consumer protection, court, regulatory, or other legal obligations.

International Transfers

Johnnie Team operates from the United States, and Shopify and other service providers may process information in the United States, Canada, or other countries.

As a result, your information may be transferred outside the country where you live.

Where required, our service providers may rely on recognized legal safeguards for international transfers of personal information.

Additional Rights

Subject to applicable law, you may have rights to:

  • Access your personal information

  • Correct your personal information

  • Request deletion

  • Restrict processing

  • Object to certain processing

  • Receive certain information in a portable format

  • Withdraw consent

  • Lodge a complaint with your local data protection authority

You may contact us first if you have a concern, and we will make reasonable efforts to address it.

15. CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so we can review the matter and take appropriate action.

We do not knowingly sell or share the personal information of children where prohibited by applicable law.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, social media platforms, payment services, shipping providers, or other services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When you leave our website or interact directly with a third-party service, that provider's privacy policy applies to its handling of your information.

We encourage you to review the privacy policies of services you choose to use.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

  • Changes to our business

  • Changes to our website

  • New services or technologies

  • Changes to our service providers

  • Changes to our privacy practices

  • Changes in applicable legal requirements

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

Your continued use of our website after an updated Privacy Policy becomes effective is subject to the updated policy and applicable law.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us through the Help page on our website.

For privacy-related requests, please include “Privacy Request” in your message so that we can identify and process your request appropriately.

Johnnie Team LLC
Miami Beach, Florida
United States